Denise is my stylist. She is great and supersweet. If ur unsure about which stylist to choose....ask for Denise first. She's the only one there that touches my hair. She does a great job and she has been there for well over 10 years. Much love Denise!
Made an appointment with an approximate wait of 15 or 20 minutes. I work in the mall so went to get off the clock and came back... 5 times in the next hour and a half. Finally come back and John is working on someone else's hair... wtf was the point of taking my name and # ??? Plus the lady with the green in her hair has 0 customer service skills. When I've been waiting that long you can't get annoyed with me when I ask what's going on... I'm waiting on you so step up. Again I work in the mall and word of mouth is very powerful, seems kinda weird to "crap where you eat"...
I went in to get a long overdue haircut. Which I received from Alicia... While she was not rude, she wasn't friendly either. She made no attempt at conversation but frankly, all of that is fine with me. However, my complaint comes from that I paid $32 + tax for services and received nothing close to what I had asked for... I have extremely curly hair and ask simply, for long layers. Even showing her a photo... Of course she would have known this if she had took the time to listen to me...her customer and hadn't cut me off from what I was telling her to chime in and assume she already knew exactly what I wanted. As I said, I have really curly hair, so it wasn't until I got home and to straighten it..only to find not a single layer. Not a smidgen of what I asked (and paid) for... So, on top of the $5 tip I gave her, I now get to pay, AGAIN, for another haircut.
The ladies told me it would be an hour wait, it ended being an 1 hr and 45 min wait. When the stylist called my name, another stylist said I had to wait because there was a young boy who was "before" me. Even though the stylist who called me didn't call his name. And if u want to be seen right away you better know one of the stylists or else you're going to wait.
Waited too long and poor customer service. Rude people. I would not recommend this place to anyone.
Mastercuts is a US Hair Care Studio based in Farmington, New Mexico. Mastercuts is located at 4601 E Main St #980, Farmington, NM 87402, USA.
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