DECEPTIVE BUSINESS PRACTICES, STAY AWAY, THEY'LL CHARGE YOU FOR STUFF YOU DIDN'T AUTHORIZE THEM TO DO OR EVEN KNOW ABOUT TILL YOU GET THE BILL! THEN WHEN I CALLED TO INQUIRE ABOUT THE BOGUS CHARGES THE BUSINESS MANAGER HUNG UP ON ME TWICE!! WELL, I GAVE THEM A CHANCE TO MAKE IT RIGHT...
The worst customer service!!! Before I schedule an appointment for my daughter I called the office to make sure that her insurance will be accepted. They said YES. So we have to wait 1-1/2 months for an opening to get in to see the doctor. The appointment was scheduled at 2.15 pm. My daughter and I waited in the lobby until 3 pm to hear that they actually DON’T accepted her insurance and we would have to pay full price. Really? I had to wait 1.5 month and an hour in the lobby to receive this kind of service and response about my sick child! While waiting in the lobby nobody apologized for the wait time, gentlemen in front of us left as he was tired of waiting. Receptionist is the most unfriendly person you could even imagine, like a cold robot. I very much doubt the professionalism of the doctor would be any better (even though I did not have a chance to see him), since he surrounds himself with such unprofessional staff. This place is disorganized, irresponsible, definitely not customer friendly, and customer service is not their first or second priority.
Very professional staff very good doctor
Wilkey David L Md is a US Doctor based in Farmington, New Mexico. Wilkey David L Md is located at 2300 E 30th St, Farmington, NM 87401, USA.
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