I dropped my car off on Friday. I called Monday and Tuesday and he had diagnosed and found out what was wrong with my vehicle. But was unwilling to give me a quote he told me parts were $110. Finally he told me it was going to cost $288 to unlock my hood and replace battery. Had he told me in advance this was going to be the charge I would have said “no.” He still did not give me a quote or estimate. Finally I called and said I need an estimate and he said $600-800 to replace $250 worth of parts at maybe 1hr-2 hours of labor. So the discrepancy here is $150 plus no estimate at the amount of time or labor. I asked what his labor rate was after he had opened the hood and replaced the battery is $128. Four States and others shops are $70. This rate is not posted be aware! I do not trust this mechanic. He will dodge your questions for estimates. I never would have had an estimate or a phone call if I did not pressure him for one. If I were you I would take your car to Four States or any other shop in town. They will provide you with a written estimate, shuttle to work, and return phone calls. If you want to pay twice the rate for subpar dishonest service take your vehicle here. Also he said he had the parts on order from Mercedes. I said if I see an invoice from Mercedes I will pay you what you have in them. He said he would call me in one to two days when they were in. I’ll give you 3 guesses as to whether or not I received a phone call. The answer is no. I ordered the parts online at %80 of the dealer cost. This man will look you in the eye and lie to your face. I have no idea how he is in business.
Al's a good mechanic. He knows his stuff. The guys at Al's Service and Off Again, are the two places in town to whom I'd deal with, preferably.
We had an on the rad emergency while driving near Farmington, NM. I went to Al's Repair because of a few positive Google reviews. I was pleased that they could work my vehicle in right away to start diagnosing the problem. I am the daughter of a mechanic so I was also pleased to see a woman in training working at this shop. Al taught and worked on my vehicle while I got some work done on my laptop in the shop. Very happy with the service and flexibility. They were pretty high on labor costs, but did not try to sell me anything I didn't need.
Took my car to them twice and had Awesome service both times I went. Got to hand it to them guys they work pretty darn great!! So I would recommend them to anybody thats needing work done to their car/truck
Thanks Al and everybody else for doing what you do best. Keep it up!!
We have used them twice already. They provide reliable service at good prices. My father in law has used them for several years. They are nice people too.
Al S Service is a US Car Repair based in Farmington, New Mexico. Al S Service is located at 1820 E 20th St, Farmington, NM 87401, USA.
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