I have an account with this bank but also another account with USAA. I use this bank for cash withdrawls as USAA does not have their own ATMS. The machine at this location ate my card. I went directly in to the bank and politely let them know that their ATM machine is malfunctioning and has eaten my card. The teller I spoke with could care less as it was 4pm Im sure all she cared about was getting off. She said she couldnt get me my card at all and she would be cutting it up since its not a card with their bank. Again, I have been a costumer with an account with Vectra as well for over 10 years. I will be closing my account and never use their outdated ATMS or deal with a teller with zero quality customer service again.
When my friends decided to start their own business, I once again, recommended opening an account with them. They also got to know the staff and enjoyed the bank. They take incentive, they take care of you and you’re priority.
Fast forward 10 years, they have the same employees and they get to know their customers and are very friendly. Each time I come in, which is several times a week, they are always talking with the customers and enjoying their interaction. My family was living in Hawaii, and was transitioning between the two states. I recommended opening an account with them, and they love it. The tellers and managers got to know them very quickly and was always so welcoming.
Went to the bank and said glad this is the last time I come to this bank again. Because you have to pay 5$ to cash a check. Teller told me we don't need your service lol worst bank around . I have banked with lots of banks and customers service around Farmington NM
We travel a lot, I did not know that you had to call and let the people at corp know that you’ll be making purchases outside your usual locations. So when I took a cross country trip to NY and then again to WA, or when I’m in HA, the tellers took care of that for me. It wasn’t until international trips, that they said I would have to call and they them know. Always kind!
After reading these reviews, I have a completely different experience with them. I love this bank! I had an account with BofA and Wells Fargo, but I had problems with them; ended up owing my last bank money. I finally switched to Vectra, the bank manager helped me tremendously and opened an account for me, though there was a mark against me from my previous banks. I was young at the time and she took several hours educating me.
This bank is the most unprofessional, unmotivated bank I've ever deal with. If you happen to get a home loan through them be prepared for a unfriendly staff who doesn't get anything done on time or right. I would never recommend this bank to a single person. Susan Steven is the women I had the displeasure of dealing with and she didn't get anything done on time and had an attitude the entire time. And john apparently doesn't care if the coustmers are treated poorly or when his team makes several mistakes. Worst company I've ever dealt with.
Vectra Bank Farmington is a US Bank based in Farmington, New Mexico. Vectra Bank Farmington is located at 2000 E 20th St, Farmington, NM 87401, USA.
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